Contact Form

To contact us online, fill in the form below and we will contact you as soon as possible

Note that all entries below marked with an asterisk (*) must be filled in.

Frequently Asked Questions

Below we have compiled a list of our most commonly asked questions. If you do not see you question in the list, please contact us using the form above and we will get back to you with the answer as soon as possible.

• What methods of payment do you accept?
• I\'ve lost my invoice. What do I do?

• What is my expected turnaround on orders?
• What methods of shipping do you use?

• What are the warranty/return conditions on my purchase?
• Should I contact WES or the product manufacturer regarding warranty?

Invoicing & Payment

We accept payment via credit card (in-store or over the phone, AMEX not included), cheque, cash or by direct deposit into our account. Please phone for details.

When paying either by direct deposit or cheque, make sure to include your invoice number somewhere so that we know exactly which order the money is for.

Just contact us and we can send you another. We typically send your invoice with the goods, so keep an eye out when unpacking.


^ TOP

Orders & Shipping

Standard turnaround (for parts, accessories and blowers) is 2-3 working days from date of order confirmation (dependent on stock levels). Some items however will need to be ordered in or backordered.

We make it our goal to ship orders as soon as possible from the time we recieve them. If your order is urgent, please contact our staff and we can make special arrangements to get your goods to you ASAP.

^ TOP

We have many different options available for shipping. We generally use Australia post satchels for smaller items and a freight company for larger ones. Items can be sent registered, express or standard freight. We assess each order individually and as such cannot provide set rates. We endeavour however to achieve the lowest reasonable shipping rates for all orders.

If you have your own transport you would like to use, mention it in your order along with the account number and we will be happy to ship it with them. Additionally, if you have special delivery instructions (directions, drop-off procedures, etc) then make a note with your order.

^ TOP

Warranty & Returns Policy

Warranty and return conditions vary depending on the item of purchase.  Check with staff as you are purchasing to find out the partiuclars for your product.

Warranty periods begin from date of invoice (excpet in some cases).


^ TOP

Your first point of call for warranty-related issues should always be W.E.S.  If different conditions apply, we will be able to advise you on the best course of action.

^ TOP